I received the following letter from a seller in regards to a recent eBay transaction.  It is not for a D&D collectible, in fact...but pretend it is.  I'm just curious to know how you would respond.

Dear deimos3428,

I do apologize for every inconvenience as we were not able to ship out this eBay order because we were not able to locate this item in our warehouse. Unfortunately, we do not have any more of this product available in stock.

If you would like us to exchange this item for another unit that we have in stock of comparable price we would be happy to do so. Please check our online store and let me know if there is a product you would like as a replacement. Otherwise, we can certainly cancel this transaction and issue you a full refund back to your PayPal account before the end of today.  

Hi,

umm, speaking from the point of view of a seller with a large catalogue, this does sometimes happen.

We have more than 60,000 items for sale, and we do occasionally mislay something, or count wrongly for our database.

Happens, unfortunately.

Cheers,
Malc

I have had this happen a couple times.  Once I am sure that the seller didn't like the final price so they pulled it - they then relisted it later after they "found it again" the following week.

Although sometimes, it is very legit.  I remember grodog winning an auction for Thieves Quarter but I had bought the item from the seller's online store months before (and had already posted it on the Tome).

In your case, I would check their catalog and look for an item that is about 10-20% more than what the item you purchased was worth (and that you like) and see if they would send you that one (at no additional cost).

Regardless, I'd still go for the refund.  Been through it a few times as well.  

yep!  

bombadil wrote:One of those days...small victories and all that.

The forum index is all "bomb'd" out!

...well, not anymore.

deimos3428 wrote:I received the following letter from a seller in regards to a recent eBay transaction.  It is not for a D&D collectible, in fact...but pretend it is.  I'm just curious to know how you would respond.

Doesn't happen so often on eBay but is very common with online bookshops - around 1 in 3 purchases made here, give-or-take.

For me, that would depend on how high value, how easily obtainable elsewhere, whether the seller had anything else in stock I wanted (that cheeky "ask" for something worth 10-20% more might be in the frame depending on what the "missed" purchase was), etc.
Having hundreds/thousands of items on sale at once shouldn't be a valid excuse, but mistakes still do happen - if even by the seller, should there be others involved, too. (Not mentioning names of those at Troll & Toad, but not part /of/ Troll & Toad, in that particular context...).

Hoping that money gets back sooner rather than later, given your follow-up, above...

d.