Here's the situation:

I sell something on ebay.

I ship the product to the customer (signature required-low feedback buyer).

The customer isn't home and the PO leaves a notice.

The customer doesn't pick up their package for 15 days.

The post office returns the purchased books (at least that's what the tracking information infers).



1.So do I charge them to ship the item again?  



2.Do I chalk it up to little Jimmy/Susie using mom or dad's account without their consent?



This is a first for me so if anyone else has run into a similar situation, I could use a bit of advice.

SoulCatcher78 wrote:Here's the situation:
I sell something on ebay.
I ship the product to the customer (signature required-low feedback buyer).
The customer isn't home and the PO leaves a notice.
The customer doesn't pick up their package for 15 days.
The post office returns the purchased books (at least that's what the tracking information infers).

1.So do I charge them to ship the item again?  

2.Do I chalk it up to little Jimmy/Susie using mom or dad's account without their consent?

This is a first for me so if anyone else has run into a similar situation, I could use a bit of advice.

Communicate with the buyer... Try to work it out.



BClarkie and I had a similar thing happen... only I never got the package and I'm home 24 hours a day 7 days a week 'cause I watch our 5-month-old... BClarkie was great and covered the shipping again. But only after we worked it out. Sometimes shit happens.

I'd contact the buyer and tell them I was selling it to someone else. Keep the confirmation of refusal for pickup, as that is an attempt at delivery, to avoid a fraud or whatever claim. Then, sell it to someone else.

Yes, best to communicate with the buyer to find out what happened on their end - why they didn't go pick it up.  I would attempt to charge them for the second shipping because they should pay for it.  But, they could also easily file a did not receive item through paypal and get their money back - because it was not delivered.

Depends on the package whether delivery confirmation vs signature confirmation would make a difference.  For me, I have any larger envelope brought to the post office for pickup if I am not home (instead of seeing it mangled to fit into the post box).

Deadlord39 wrote:Several weeks ago, the Post Office claimed they tried to deliver a package and I wasn't home. My wife and kid were home the entire day. They claimed to have left a note; they did not. When I went to the Post Office to pick up the package, they could not find it.
At this juncture, no one knows where it is.

That's the worst case scenario.  Now I have to wait and see if they send the package back to me.  If they do, I go from there with attempting to contact the buyer again.  

I'm suprised that I haven't heard anything from the buyer (complaints about "where's my shipment") by now, maybe the PO got it wrong and delivered it without a signature...wouldn't be the first time paperwork gets filled out incorrectly.