gyg wrote:Very tough call I'm afraid.I would err toward a partial refund. can you estimate what it is worth in it's current condition and work from there? For me it would also depend upon the buyers attitude - I tend to be nicer to people who are nice, and dig by heels in with idiots/arseholes! (bit of a character flaw I'm afraid!)Ideally the best outcome is where you are neither better or worse off than you were before you sold the book.Consider how you were paid as well - if she paid by paypal or credit card she may be able to nail you with a chargeback.Whatever happens I wish you good luck.Carl
serleran wrote:I would email a picture of the before and after, and say "you have depreciated the value of this item -- it did not arrive in the condition it was sent, and therefore, you should not get a refund. However, because I believe you were simply trying to honor the agreement and return it, I will give a partial refund in the amount of XXXXX. Bitch."
TheElderEye wrote:Hi everyone.I'm just looking for some suggestions on how to proceed with something that happened to me today. I'm a D&D collector but this has to do with a valuable non-gaming book. But the same priciples apply to it as in trading games and since people around here are knowledgable I figured I'd asked.I sold a book, nearly $100, to a lady a couple of weeks ago. It was new, crisp, just perfect. Well turns out she bought the wrong book and wanted to return it. I said sure minus my costs and she had to send it back. She agrees and sends it back. The book was a big one - 600 pages, about 6 lbs. When I shipped it to her I had bubblewrapped it, built a cardboard case and then put it in a priority box. She sent it back in a UPS bubblewrap bag with no padding or anything just the book in a bag.... It wasn't pretty. All of the corners are smashed, the book has a big time spine lean now, it has dents on the covers. So what to do? Do I say no refund b/c you screwed up, partial refund. I'm figuring that UPS won't cover the damages since the packaging was so crappy.Suggestions?
Declared Value: The amount in U.S. dollars for which a U.S.-origin domestic package or international shipment is protected against loss or damage. UPS automatically protects each domestic package and international shipment against loss or damage up to a value of US$100 (or the equivalent in local currency) without a declaration of value. Shippers may declare a value for amounts in excess of US$100 by showing a value in excess of $100 in the declared value field of the UPS source document, or the UPS shipping system used, and paying an additional charge. The applicability of this term, or the availability of the referenced service, may vary according to the country of origin and country of destination. For non-U.S.-origin shipment protection, please refer to the Terms and Conditions of the origin country.
