grodog wrote in eBay - "See full item description"??:While digging through Paul's listings, I was forced to click on the link to "See full item description" every time.Is this some new horror being afflicted upon us by eBay, and if so, is there a means to read the actual item descriptions within the main listing window (by disabling JS or blocking one of ebay's sites, etc.)??
After we reported last week that eBay had resumed hiding product descriptions in sellers' listings as part of testing it had initiated in February, eBay confirmed it had resumed testing - and explained the reasoning behind a move that to many is counter-intuitive.Thanks to observant sellers, we reported on the EcommerceBytes on July 1st that some people were unable to view listing descriptions without clicking on another button in listings labeled, "See full item description."While we reached out to eBay several times requesting more information, the company has been unresponsive. However, an alert reader pointed us to a post on eBay's Facebook page. There, the eBay for Business account confirmed it had resumed a test that it had run a few months ago - "we're currently running it again."Why? "We want to improve and simplify the overall buying experience, and our goal is to have a consistent experience across all devices and screens. This is how buyers are currently viewing item descriptions on mobile devices today."The eBay moderator said users could reset their session to try to drop out - but to be clear, sellers cannot opt their listings out of the test - they can only opt themselves out as shoppers.The eBay moderator explained, "It's not a permanent change and we will use your feedback when evaluating the pros and cons. Feel free to reach out if you have any additional questions or concerns, I'm here to help in any way I can."The testing is extremely unpopular among sellers who say shoppers are missing key information in the description before hitting the buy button, resulting in dissatisfied buying experiences, as reflected in the comments on the July 1st EcommerceBytes.
FoulFoot wrote in eBay - "See full item description"??:Not your imagination -- eBay is experimenting with hiding the description. They've obviously decided that an informed buyer is one that tends to purchase less items.After we reported last week that eBay had resumed hiding product descriptions in sellers' listings as part of testing it had initiated in February, eBay confirmed it had resumed testing - and explained the reasoning behind a move that to many is counter-intuitive.Thanks to observant sellers, we reported on the EcommerceBytes on July 1st that some people were unable to view listing descriptions without clicking on another button in listings labeled, "See full item description."While we reached out to eBay several times requesting more information, the company has been unresponsive. However, an alert reader pointed us to a post on eBay's Facebook page. There, the eBay for Business account confirmed it had resumed a test that it had run a few months ago - "we're currently running it again."Why? "We want to improve and simplify the overall buying experience, and our goal is to have a consistent experience across all devices and screens. This is how buyers are currently viewing item descriptions on mobile devices today."The eBay moderator said users could reset their session to try to drop out - but to be clear, sellers cannot opt their listings out of the test - they can only opt themselves out as shoppers.The eBay moderator explained, "It's not a permanent change and we will use your feedback when evaluating the pros and cons. Feel free to reach out if you have any additional questions or concerns, I'm here to help in any way I can."The testing is extremely unpopular among sellers who say shoppers are missing key information in the description before hitting the buy button, resulting in dissatisfied buying experiences, as reflected in the comments on the July 1st EcommerceBytes.Foul
FoulFoot wrote in eBay - "See full item description"??:Not your imagination -- eBay is experimenting with hiding the description. They've obviously decided that an informed buyer is one that tends to purchase less items.Foul
grodog wrote:Hi eBay folks---Please route this feedback to whoever is managing the user experience testing for the "See Full Item Description" testing that's currently underway per your eBay For Business account on Facebook (I can send you the link for the public details about this testing if you contact me; I can't paste the URL in the form).In Firefox 39.0 (which is my primary web browser) I am being subjected to a "See full item description" button when viewing listings; I do not see this in IE 11.0; I'm on a Windows 7 laptop (not a mobile device). I did not opt into this user experience testing, and I want to opt out of it---it is a horrible user experience. The main problem is that Item Description information is significantly truncated. Example Item #1, an inconvenience in UX: has the title of "Golden Dawn, The Aniolowski Cthulhu" (some additional info appears under "See full item description" but not a lot is lost if I didn't click into that button). Example Item #2, a massive UX failure: has the title of "Letter Kuntz-Grohe Greyhawk Development 1987"; the description reads as only 1 line, but when I click See Full Item Description, the description is over 2 pages long, and a LOT of important item information is not being displayed because of the horrific UX of needing to click again to see the full description text.Please kill this test: it is a horrible UX. (I am a UX designer and web architect for Juniper Networks in my day job, and have designed our award-winning support web site).If you want to reach me to discuss further, I am Allan Grohe, and my username is grodog_of_greyhawk. My phone info is apparently in your records, but I can't enter it here wink emoticon Thank you for listening! .....allan
