ashmire13 wrote:Can you guarantee that the screws will go through the mod, so as to stop it sliding around in between the wood and damaging the edges?
tacojohn4547 wrote:Speaking from first hand experience, order fulfillment is about the least glorious part of being a small-press game publisher. It's very time consuming, and it can be very expensive. Doing it right will keep your customers coming back for repeated orders. Doing it wrong will drive customers and potential customers away quickly. It's really no more complicated that making the right choice between those two outcomes.
ashmire13 wrote:I think dwarf has been reasonable. I wouldn`t have expected my mod to arrive damaged as a result of lesser quality packing. I thought priority cardboard envelopes at $14 was the cheapest way out of the US and I'd be happy with that.Anything less is a sellers gamble, I'd say, because if a rigid envelope gets bent,then thats bad luck with poor postal services. I think in this case packaging could have been stronger.JZ, would you have accepted a damaged package, as you suggest dwarf should?
JasonZavoda wrote:But, I do say, take the risk out completely and only ship in a box, even if it does up the shipping cost and lose some customers.
dbartman wrote:I can testify that boxes are no guarantee. Over the years I have had several items damaged significantly that were in boxes. That being said, it is my preferred method for shipment though. Boxes tend to provide additional buffer from shipping services "misdeeds".
JasonZavoda wrote:My own experience with Dwarf is that he wanted to buy an expensive shrinkwrapped item from me and have it sent in an envelope. I ended the transaction because to me that is a huge gamble that the item will arrive damaged. After seeing his post I am thankful I didn't relent.
JasonZavoda wrote:It is true that nothing is really safe from the depredations of the postal system, but I've shipped around 30,000 packages in boxes over the years through the USPS and never had a single item damaged. Boxed, with a plastic bag, and packed tight in crumpled newspaper that is.
dwarf wrote:Jason, you should also say that I asked you to ship the SW item with a priority flat-rate envelope, not with a thin mailer envelope without protection in it, shipped with first class. The USPS priority flat rate envelope is both fair priced, reliable, fast and flexible in the number of items and package inside it. You are a serious collector and seller, so I'm sure you will have put serious protection in it, and not shipped it with a loose SW item inside.For me, priority flat-rate envelope prooved to be a very reliable shipping method, as the weight has no importance so no price increase and there is enough place to put rigid protection inside. Of course without any rigid cardboard inside (and plastic bag like you say, especially for SW item), it's exactly as poor as the the photomailer or worse. Fortunately, all excellent web sellers like Nobleknight or Dragon's Trove use the priority flat-rate envelope. Nobleknight places the modules between two rigid cardboards larger than the modules and the whole is put inside a bag from USPS that is resistant to water and very resistant to tears. I ordered many times from them and never had a problem and it seems that it's the same for most collectors here. You should try that Jason.To be complete in my answer to Jason, the main reason you gave to me for not accepting to ship to me was the risk of a lost parcel, you explained to me that you were "unconfortable" about the fact that the package was untrackable. But I guess there is possibly another reason behind your reluctance in shipping outside US. It's of course your seller's right, it's mine as a collector who is searching a wanted item to ask you for a system that prooved to be a good one for dozens of orders. Fortunately, most US sellers here or on Ebay ship with that good method and then I have still a chance to get wanted items I canno't find outside US.Hope you will change one day your position and that I will be able to buy items from you. Your MV1 in SW is still wanted. We are both collectors Jason, please keep this in mind.
Invincible Overlord wrote::geek:GROUP HUG EVERYONE!!!
benjoshua wrote:And this is why Badmike is shipping out the EO prints and not anyone else on the committee. It's not easy, but he does it right.
lucyjoyce wrote:**hug back**Although I love to talk about packaging as much as anyone ( and I am not kidding here), may I just take a moment to discuss the product (which arrived in pristine condition, btw). I have been fortunate enough to be introduced to this great game by some pretty awesome DMs - all of whom I met on this site - who were kind enough to invite me to venture into gaming via Skype and gametable; and then there were a few others that I met at NTRPG Con. Legendary DMs, those. I have learned to love this game, and have wished I could share it with my family. Insidious arrived at an opportune time. It advertised itself as a "Ready to Roll" adventure. So I assembled the two kids I have currently at home (19yrs and 17yrs) and my husband. Gave them their choice of pre-gen characters. And away we went. I did have to make some adjustments as the game progressed. Such as activating one of the pre-gen clerics as an NPC when I realized that this party was going to need some healing. And fast! But let me say that despite my total inexperience in the DM chair, fun was had by all. It was great to have all the basic info right in front of me. I did put a PHB on the table, as the module references those pages should the player want more detail, but it was not needed. Many comments about our game have been made around the dinner table this week, and all seem to be looking forward to Sunday's continuation. So just wanted to thank you so much for that. For making it easy to look like I had a clue. And for creating a game we can gather around and play with ease. Love that.
