I never bought anything from Titan because of all the negative posts on here.
All the threads here wax eloquent about NKG (cept that plagiarism fiasco) I bought some items from them and it was the one time I feel like I got fucked.

If you are going to compare NKG with T&T then you can look at basic things such as are item descriptions, response to emails, etc. You can also look at general code of conduct.

Yeah, I got fucked by NKG and not T&T... that's my comparison
To each his own, not trying to mess with you Mars (you ID'd my TOEE interiors after all!!) I just don't want some newbie reading these things and assuming (like I did) that NKG is the Vatican of RPG sellers or something...

I have only dealt with Aaron directly, and I have nothing but good things to say about him. I don't know much about how the storefront is handled.

My own personal experience has been good with all three resellers; however, I never felt any of them were trying to pull a fast one.  

Titan's shipping and combined shipping (including the handling fee) was much higher than most, but it was partially balanced by how inexpensive many of the more common items were.  I had one issue with the quality of the item (D&D character sheets missing a few pages) and Tonya refunded my purchase including shipping and told me to keep the item as it was not worth returning.  Excellent!

Again with Troll & Toad, I have had several purchases which I consider really good deals, but a few of the modules graded as shrink/mint/near mint items did not meet my expectations.  Contacting their customer service, they refunded the cost of the items and shipping as well as the cost to return them.  If the stock photo had been replaced by an actual item scan, I would never have purchased them in the first place, but in the end they worked with me to address the issue.

Lately, Noble Knight has been my reseller of choice.  The quality of their stock is very high and if I have questions, I call and get confirmation before I buy.  Their combined shipping is great and as I do not have a FLGS, I use them for the Free RPG Day swag.  The only issue I experienced with them was addressed quickly by Aaron to my satisfaction.

As to purchases from BadMike, BClarkie, and several others here, the quality and customer service has been fantastic!   I have never had an issue with any of my purchases from an Acaeum member and am confident were one to occur, they would work with me to handle it.

I have always paid particular attention to the posts about resellers and bad experiences.  Based on feedback from this forum, I generally avoid the 'shady dealers' because they seem less inclined to provide good customer service.  By all means, the larger resellers can make mistakes or have issues with their product, but if they can not work with you to resolve the problem, then that should be brought to attention of this forum.

JohnGaunt wrote:my T&T experience is limited to new-in-shrink items.

     They shrinkwrap everything. There's no diference between VG in shrink, used in shrink, EX/NM in shrink and in original shrink. They tell you it's new in shrink regardless of how new it is and who put the shrink on it. That is exactly my point about the dishonesty and lying in the descriptions of condition that so many people have experienced with T&T.

. wrote:      They shrinkwrap everything. There's no diference between VG in shrink, used in shrink, EX/NM in shrink and in original shrink. They tell you it's new in shrink regardless of how new it is and who put the shrink on it. That is exactly my point about the dishonesty and lying in the descriptions of condition that so many people have experienced with T&T.

I am not sure when or where I first heard about T&T shrink wrapping items, but I will now ask for clarification if it is factory shrink or not as well as pictures to confirm grade.  While this may be a bit tiresome, it reduces the chances that I will be surprised when the item arrives.

As to why T&T shrink stuff, as opposed to bagging like Noble Knight does, I do not know.  It may be to protect the modules or keep them together. It may be cheaper than bagging.  I'm really not sure.  But I  would agree representing an item as factory shrink when it is not is dishonest.  However, all the items I have purchased seem to be the original shrink.  Are they doing this to defraud people seems far from clear.

Titan was flamed on the Acaeum for a couple of reasons.

1) Shipping - I think only the overseas buyers had a legitimate complaint.

2) Tone of customer service - Tonya was too sensitive to criticism and was responding with cutting sarcasm and anger to anyone who complained.  Since she was posting it as feedback, it was public knowledge.  

After getting flamed for it on the Acaeum, Tonya modified her behavior.  

I would be happy to buy from Titan again in the future.  The fact that they now mainly sell on Amazon certainly makes it harder to get things like combined shipping.

FormCritic wrote:The fact that they now mainly sell on Amazon certainly makes it harder to get things like combined shipping.

But on the other hand it removes any perception of ambiguity in the shipping price, which is one area that got them in hot water (at least on this site anyways).

I've bought from Aaron for years and probably spent more with him than any other source except eBay. I've never had a problem with description or quality, and the one time a mistake was made in the description of condition with an item, he refunded me in full without requiring me to return the misrepresented goods. I would recommend NKG to anyone wanting a good source of quality merchandise.

Some of the prices are high, but htne some are lower than they should be also. That's between the buyer and the seller. His customer service is top rate, his shipping rates are very reasonable and his packing for international shipping is verging on bomb proof.

I may have questioned the authenticity of two of the items NKG has acquired in abundence, but I do not question the service or honesty of the man or the level of service he tries to achieve. So I'm with Xaxaxe on this. What you're describing does not sound like the NKG I've been buying from for many years.