The Acaeum Dungeons & Dragons
Collecting Forums

More and more US-only...
Post new topic Reply to topic Page 2 of 21, 2
Author

User avatar

Verbose Collector
Acaeum Donor

Posts: 1709
Joined: Feb 04, 2004
Last Visit: Aug 23, 2016
Location: Chandler, AZ

Post Posted: Tue Nov 13, 2007 10:29 am 
 

Though I am certainly not the most prolific reseller out there, I've sold my fair share of items.   :)   Of course I ship international . . . and I have never had a problem.

Most problems with international shipping are because the seller makes a mistake, is confused or doesn't bother to accurately get a shipping quote.

I estimate that I've shipped around 800+ international packages.

In that time I have NEVER:

- Had a package lost
- Had a package delayed in customs
- had a package damaged
- taken a loss on postage
- signficantly overcharged a buyer postage
- had a buyer complain about shipping charges


The rules are freakin' easy and the reason sellers complain is because they don't know what they are.

Here are the rules:


- If you can safely fit it in a Global Flat Rate envelope - then do so.

- If you can combine items to safely fit it in a Global Flat Rate envelope - then do so!!! (and don't charge extra handling!!! - or at least just a nominal fee!)

- If the multiple items won't fit in one Flat Rate envelope, but would fit in two Flat Rate Envelopes and that postage is cheaper than a single package . . . .then put them in two Flat Rates and save your customer some cash!

- Don't be cheap!  Buy yourself a small kitchen scale at Target (please don't shop at Wal-Mart cause they are evil  :twisted:  )  Mine cost $4.99.

- When items won't fit in an envelope list your auctions as "Ask me for a shiping quote".

- When you get the total, weigh your freakin' items out on your handy kitchen scale.  Send a quote based on the buyer's country and the weight.  Please don't forget to weigh your box!!!

- Package weight is done in increments of 1 lbs.  That means - it costs as much to mail something that is 5lbs 1oz as it does to mail something 5 lbs 15 oz.  If you hit 6 lbs - expect a big jump to the next level.

- If your weight is on the "cusp" of going over to the next weight class, then charge your customer the higher postage weight.  If, after packaging, it weighs just under and postage is a little cheaper . . . send a small refund.  It is easy to refund an overcharge, but rude and improper to ask for more after they have already paid.

- Mark all customs forms as "Used books".  And don't be stupid and let dice roll around loose or forget to sign your forms or something like that . . .

- Securely protect your items.  DON'T assume that they will be handled carefully.  Package so that if they are NOT handled carefully, they are still undamaged.

- Don't include an invoice!  You say "Used books" on the customs form and leave it at that.  No need to have a customs officer see an invoice that says:  Planescape Campaign Setting Boxed Set with maps" or something like that.  (Note I have NEVER included an invoice on an item I sell (domestic or international) and never had a buyer confused or complain - it saves me time and it doesn't really matter in the end).

-  Go to www.usps.com to check rates!

- Do yourself a favor and print all your postage online and let the mail carrier pick it up at your door.


- If in doubt, just keep selling to the U.S. and let them buy from me - I love all that international business anyway!  :D


"Gleemonex makes it feel like it's seventy-two degrees in your head... all... the... time! "

  

User avatar

Grandstanding Collector
Acaeum Donor

Posts: 8079
Joined: Jun 23, 2003
Last Visit: Jun 24, 2026
Location: DFW TX

Post Posted: Tue Nov 13, 2007 11:00 am 
 

bclarkie wrote:
I can tell you that when I see S&H costs like this, I move right on to the next seller and I know lots of other do as well.  I mena cometetively speaking why in the world would I through a bid onto a $5 item from a seller that is charging me $5 Media Mail or $12 Priority Mail when I can just as easily get virtually the exact same item form a different seller who is only going to charge me $2.50 media mail or $5.00 for Priority Mail? Its silly.  


This is the way it should work.  I used to get all uptight about high shipping, but I realized all the sellers charging $10 to ship something media mail are only pushing more business my way.  Let the market weed them out. If the shipping is a bit high I either calculate it into my bid price, or avoid it altogether.  I wonder if the lost business for many sellers merely evens out over the higher shipping rate they charge.

Mike B.


"THE MORE YOU THINK ABOUT WHY i DONE WHAT i DONE THE MORE i LAUGH" Cougar
"The Acaeum hates fun" Sir Allen
"I had a collecting emergency" Nogrod
Co-founder of the North Texas RPG Con
NTRPGCON

 WWW  

User avatar

Sage Collector

Posts: 2736
Joined: May 31, 2007
Last Visit: Jul 09, 2026

Post Posted: Tue Nov 13, 2007 11:09 am 
 

Hey, thanks Paul for that advice. I need it, since I'm going to be selling a bunch of board games (all vintage stuff, mostly complete and odd - not sure I'll post about them in Classifieds, though since they're not really RPG-related, but will if people seem interested) and will be offering to anyone who wants to buy them. Anyway, that's good advice, as a cartoon once informed me, and knowing is half the battle, as a different one said. :)


Those who can, don't. Those who should not, do.

  


Verbose Collector

Posts: 1324
Joined: May 28, 2007
Last Visit: Aug 27, 2011
Location: Toronto, ON, Canada

Post Posted: Tue Nov 13, 2007 11:15 am 
 

Further note:

If you're including costs for the packaging (boxes, etc.) in the shipping & handling, let the buyer know.  Tell them "shipping is $X plus $Y for the box & packaging, for a total of $X+Y".

I know I'm more understanding if I know that the difference between what I was charged and the actual mailing cost isn't just because the seller wanted to line his pockets a bit more.

(And also a second on "don't be afraid to refund the extra if you over-estimated".)


"Reader, Carthegena was of the mind, that unto thoſe Three Things, which the Ancients held Impoſſible, there ſhould be added this Fourth ; To find a Book Printed without Errata's."

  

User avatar

Grandstanding Collector
Acaeum Donor

Posts: 8079
Joined: Jun 23, 2003
Last Visit: Jun 24, 2026
Location: DFW TX

Post Posted: Tue Nov 13, 2007 11:15 am 
 

Beyondthebreach wrote:Though I am certainly not the most prolific reseller out there, I've sold my fair share of items.   :)   Of course I ship international . . . and I have never had a problem.

Most problems with international shipping are because the seller makes a mistake, is confused or doesn't bother to accurately get a shipping quote.

I estimate that I've shipped around 800+ international packages.


Alway love BTB posts....lots of great info, you guys need to pay attention!!! :D

In that time I have NEVER:

- Had a package lost
- Had a package delayed in customs
- had a package damaged
- taken a loss on postage
- signficantly overcharged a buyer postage
- had a buyer complain about shipping charges


BTB, I've had pretty much all these happen to me.  But in my defense, I've probably shipped five times as many international packages over the last ten years or so, and stuff happens. I've also had international packages returned on occasion (always some screwup on the other end; although one was returned last week because the guy had moved with no forwarding address).  However, I will say, if you regularly ship global priority your chances of the above happening are dramatically reduced.  When I removed the slow and unreliable surface shipping as an option (I now only ship global priority or first class international) it seemed to clear up a lot of problems.


The rules are freakin' easy and the reason sellers complain is because they don't know what they are.

Here are the rules:


- If you can safely fit it in a Global Flat Rate envelope - then do so.


- If you can combine items to safely fit it in a Global Flat Rate envelope - then do so!!! (and don't charge extra handling!!! - or at least just a nominal fee!)


Yes

- If the multiple items won't fit in one Flat Rate envelope, but would fit in two Flat Rate Envelopes and that postage is cheaper than a single package . . . .then put them in two Flat Rates and save your customer some cash!


Yes..the amount of time is what, a minute to do the separate envelope?  Also the flat rate international box is an option.

- Don't be cheap!  Buy yourself a small kitchen scale at Target (please don't shop at Wal-Mart cause they are evil  :twisted:  )  Mine cost $4.99.

- When items won't fit in an envelope list your auctions as "Ask me for a shiping quote".

- When you get the total, weigh your freakin' items out on your handy kitchen scale.  Send a quote based on the buyer's country and the weight.  Please don't forget to weigh your box!!!

- Package weight is done in increments of 1 lbs.  That means - it costs as much to mail something that is 5lbs 1oz as it does to mail something 5 lbs 15 oz.  If you hit 6 lbs - expect a big jump to the next level.

- If your weight is on the "cusp" of going over to the next weight class, then charge your customer the higher postage weight.  If, after packaging, it weighs just under and postage is a little cheaper . . . send a small refund.  It is easy to refund an overcharge, but rude and improper to ask for more after they have already paid.


Yes to all, good advice.  Better to overcharge up front and refund than to come up short (I always eat the undercharge amount because it was my stupidity.....)

- Mark all customs forms as "Used books".  And don't be stupid and let dice roll around loose or forget to sign your forms or something like that . . .


Yes, "used books" is the default.  Customs doesn't have a clue what "Warhammer Rules Booklet" or "GDQ1-7 Queen of Spiders" is and will charge your customer.

- Securely protect your items.  DON'T assume that they will be handled carefully.  Package so that if they are NOT handled carefully, they are still undamaged.


Packaging items can be gotten cheaply...I have a relationship with the local comic shop, they give me all their used packing styrofoam peanuts.

- Don't include an invoice!  You say "Used books" on the customs form and leave it at that.  No need to have a customs officer see an invoice that says:  Planescape Campaign Setting Boxed Set with maps" or something like that.  (Note I have NEVER included an invoice on an item I sell (domestic or international) and never had a buyer confused or complain - it saves me time and it doesn't really matter in the end).


I totally agree with BTB here. Don't give the foreign customs any excuse to screw the customer over. Basically don't give the customs offical ANY excuse to actually exercise his brain, it will turn out badly  :twisted: Have never included invoices in my shipments either.

-  Go to www.usps.com to check rates!


Easy enough to do for anyone.

- Do yourself a favor and print all your postage online and let the mail carrier pick it up at your door.


I'm now a true believer and I love it!!!  BTW the only thing you cannot print out online, for some bizarre reason, is first class international, how odd. However I still drop it off at the PO because I have to check my box everyday anyway.

- If in doubt, just keep selling to the U.S. and let them buy from me - I love all that international business anyway!  :D


Ditto!


Mike B.


"THE MORE YOU THINK ABOUT WHY i DONE WHAT i DONE THE MORE i LAUGH" Cougar
"The Acaeum hates fun" Sir Allen
"I had a collecting emergency" Nogrod
Co-founder of the North Texas RPG Con
NTRPGCON

 WWW  

User avatar

Verbose Collector
Acaeum Donor

Posts: 1709
Joined: Feb 04, 2004
Last Visit: Aug 23, 2016
Location: Chandler, AZ

Post Posted: Wed Jan 09, 2008 12:57 pm 
 

Over the years I've read lots of posts about lost M-Bags.  :P   Anyway . . . just an FYI for those who don't typically ship and receive M-Bags, that things changed with the last postal rate hike.

I saw a recent post about an M-Bag arriving quickly to Great Britain . . . from what I understand, there are no more surface M-Bags, just as there is no surface mail . . .

All M-Bags are Airmail now.

Here are the current rates to overseas:

Table 6: M-bags
Weight Not
Over 11.0 (lb.)        

Rate Groups

1:  $18.70
2:  $24.20
3:  $31.35
4:  $49.50
5:  $43.45
   
Each additional pound or fraction of a pound         1.70 (1),  2.20 (2)  2.85         (3) 4.50  (4)         3.95 (5)

1 Rate Groups: 1 is for Canada; 2 is for Mexico; 4 is for Australia, Japan, and New Zealand; for 3 and 5, see the "First-Class & M-bag Rate Group" column in the Country Listing.

2 Maximum weight limit: 66 pounds (including the tare weight of the sack) to all destination countries, except 44 pounds to Great Britain and Northern Ireland. M-bags that weigh less than 11 pounds are subject to the minimum 11-pound rate.

Note that Great Britain is the category 3 country listing.


Oh . . . and here are the complete rules - note that things like miniatures do not qualify.  (easy enough to find on the USPS website, but I'll cut and paste it anyway.


M-bags (Direct Sacks of Printed Matter to a Single Addressee)

Direct sacks of printed matter to a single foreign addressee, which are also known as "M-bags," are subject to the following conditions of mailing:

a. Minimum weight: There is no longer a minimum-weight threshold for M-bag usage. However, customers who tender M-bags that weigh less than 11 pounds are still required to pay the applicable 11-pound postage rate.

b. Maximum weight: 66 pounds (including the tare weight of the sack). Exception: Maximum weight to Great Britain and Northern Ireland is 44 pounds.

c. Service availability: M-bags can be mailed to all destination countries.

d. Allowable contents:

(1) All categories of printed matter can be enclosed in an M-bag. Printed matter is defined as paper on which words, letters, characters, figures, images, or any combination thereof, not having the character of a bill or statement of account, or of actual or personal correspondence, have been reproduced by any process other than handwriting or typewriting. Articles that meet the printed matter definition include newspapers, magazines, journals, books, sheet music, catalogues, directories, commercial advertising, and promotional matter.

(2) Certain categories of merchandise can be combined with printed matter in an M-bag provided that all of the following criteria are met:

(a) The merchandise items being sent are limited to disks, tapes, and cassettes; commercial samples shipped by manufacturers and distributors; or other non-dutiable commercial articles or informational materials that are not subject to resale.

(b) The merchandise items are related to the printed matter with which they are being mailed.

(c) The merchandise items are affixed to or are otherwise combined with the accompanying printed matter.

(d) The weight of each mailpiece or package that contains merchandise in combination with printed matter does not exceed 4 pounds.

(e) The M-bag containing merchandise items is accompanied by a fully completed PS Form 2976, Customs Declaration CN 22 - Sender's Declaration (green label).

e. Identification: PS Tag 158, M-bag Addressee Tag, must be completed and attached to the neck of the sack.

f. Postage: The applicable M-bag or International Surface Air Lift® (ISAL®) postage must be affixed to PS Tag 158.

g. Extra services: Certificate of mailing is available. Registry and insurance are not available.


"Gleemonex makes it feel like it's seventy-two degrees in your head... all... the... time! "

  
Previous
Post new topic Reply to topic Page 2 of 21, 2